At pos5d, we treat your personal data with the same discretion we bring to every aspect of the platform. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used, and the controls you hold over your own data.
These six principles summarize how pos5d approaches data protection. The full legal text follows in the clauses below — please read the complete policy before using the platform.
All data exchanged between your device and pos5d is protected by industry-standard TLS/SSL encryption. Sensitive fields such as passwords and payment details are additionally hashed or tokenized at rest — never stored in plain text.
pos5d does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Data shared with service partners is strictly limited to what is necessary to operate the platform and fulfil your transactions.
We collect only the data we genuinely need to verify your identity, process your transactions, comply with our licensing obligations, and provide customer support. We do not build advertising profiles or sell behavioral data.
pos5d operates on enterprise-grade server infrastructure with regular third-party security audits, intrusion detection systems, and access controls. Only authorized personnel with a verified business need may access player account data.
You have the right to request a copy of the personal data we hold about you, to correct inaccurate records, and to request erasure of your data subject to legal retention obligations. Submit all data requests to [email protected].
We retain your personal data only for as long as your account is active and for the period required by our licensing and anti-money-laundering obligations thereafter. Retention schedules are detailed in Clause 8 of this policy.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
This Privacy Policy applies to all Personal Data collected by pos5d through the platform at https://pos5d.pro, including data collected via account registration forms, deposit and withdrawal panels, customer support interactions, and any other point of contact between you and pos5d.
This policy applies regardless of the device you use to access pos5d — desktop browser, mobile browser, or any app-based access point. It applies to both registered account holders and unregistered visitors who browse the platform without logging in.
By creating a pos5d account, depositing funds, placing a wager, or otherwise actively using any platform feature, you confirm that you have read, understood, and accepted this Privacy Policy in full. If you do not agree with any part of this policy, you must immediately discontinue use of the platform and contact support to request account closure.
This Privacy Policy is incorporated by reference into the pos5d Terms & Conditions. In the event of a conflict between the two documents on a privacy-specific matter, this Privacy Policy shall prevail.
pos5d collects Personal Data across several categories, depending on how you interact with the platform:
3.1 Registration Data
3.2 KYC & Identity Verification Data
3.3 Financial Data
3.4 Gaming Activity Data
3.5 Technical & Device Data
3.6 Communications Data
pos5d collects Personal Data through the following mechanisms:
pos5d processes your Personal Data for the following specific, legitimate purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management — verifying your identity, creating your account, and managing your profile settings. | Registration Data, KYC Data |
| Age verification — confirming you are at least 21 years of age before granting access to real-money gaming features. | Registration Data (date of birth), KYC Data |
| Payment processing — executing deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported channels; processing withdrawals to your verified account. | Financial Data, KYC Data |
| Anti-money laundering (AML) compliance — monitoring transaction patterns for suspicious activity as required by our international licensing obligations. | Financial Data, Gaming Activity Data, KYC Data |
| Fraud prevention and platform security — detecting multi-accounting, collusion, bot use, and unauthorized access attempts. | Technical & Device Data, Financial Data, Gaming Activity Data |
| Customer support — responding to enquiries, resolving disputes, and processing complaints. | Registration Data, Communications Data, Financial Data |
| Responsible gaming — enforcing deposit limits, cooling-off periods, and self-exclusion settings you activate. | Registration Data, Gaming Activity Data, Financial Data |
| Platform improvement — analyzing aggregate usage patterns to improve navigation, game selection, and promotional relevance. This analysis uses anonymized or pseudonymized data wherever possible. | Technical & Device Data, Gaming Activity Data (anonymized) |
| Regulatory reporting — disclosing data to licensing authorities, law enforcement, or other competent bodies where legally required. | All categories, as required |
pos5d does not use your Personal Data to build advertising profiles for sale to third-party advertisers, and we do not engage in automated individual decision-making that produces legal or similarly significant effects on your account without human oversight.
pos5d processes Personal Data on the following legal grounds:
pos5d does not sell, rent, or trade your Personal Data. We share data only in the limited circumstances described below, and only to the minimum extent necessary:
All Third-Party Processors engaged by pos5d are subject to written data processing agreements that require them to process data only on our documented instructions, to implement appropriate technical and organizational security measures, and to delete or return data upon termination of the engagement.
pos5d retains Personal Data for the periods set out below. Where a legal obligation requires a longer retention period than the standard account-activity period, the longer period applies.
| Data Category | Retention Period | Basis |
|---|---|---|
| Registration Data | Duration of account + 5 years post-closure | Licensing & AML obligation |
| KYC Data | Duration of account + 5 years post-closure | Licensing & AML obligation |
| Financial / Transaction Data | Duration of account + 7 years post-closure | AML / financial record-keeping |
| Gaming Activity Logs | Duration of account + 3 years post-closure | Dispute resolution & licensing audit |
| Communications Data | 3 years from last communication | Customer support & dispute resolution |
| Technical & Device Data | 13 months from collection | Security monitoring & analytics |
| Marketing consent records | Until consent is withdrawn, then 3 years | Consent compliance |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized in accordance with pos5d's internal data lifecycle management procedures. You may request early deletion of certain data categories under Clause 11, subject to the legal retention requirements described above.
pos5d uses Cookies and similar tracking technologies to operate the platform correctly, to maintain your authenticated session, and to understand aggregate usage patterns. The categories of Cookies we use are:
pos5d does not use third-party advertising or retargeting Cookies. We do not deploy pixel trackers for social media platforms. You may manage Cookie preferences through your browser settings; however, disabling strictly necessary Cookies will prevent you from logging in and using the platform.
pos5d implements a layered technical and organizational security framework to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Key security measures include:
As a pos5d player, you hold the following rights with respect to your Personal Data. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your pos5d account:
pos5d will respond to all data rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, with prior notification to you.
pos5d applies robust age verification controls at registration and during KYC processing. If pos5d discovers at any stage that a player is under 21 years of age, the account will be immediately suspended, all balances will be frozen pending investigation, and any deposits received will be returned to the payment source. All Personal Data collected in connection with a minor's account will be securely deleted as soon as the investigation is concluded, except where retention is required by law.
If you are a parent or guardian and believe that a minor has registered a pos5d account without your knowledge, please contact [email protected] immediately. We will prioritize the investigation and take corrective action within 24 hours of a confirmed report.
pos5d is operated by an internationally licensed entity. As a result, your Personal Data may be stored on or transferred to servers located outside Indonesia, including in jurisdictions where data protection laws may differ from those applicable in Indonesia.
Where such transfers occur, pos5d ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy. These safeguards include contractual clauses in our agreements with Third-Party Processors that require them to apply equivalent data protection standards, and our selection of processors that operate in jurisdictions recognized as providing adequate data protection frameworks.
By using pos5d, you acknowledge and consent to your Personal Data being transferred and processed in the jurisdictions described above, under the protections described in this clause.
pos5d reserves the right to update this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect, the purposes for which we process data, or the third parties with whom we share data — pos5d will notify registered players via their registered email address at least 7 days before the change takes effect.
Non-material amendments (such as clarifications of existing language, corrections of typographical errors, or administrative updates) may be published immediately without advance notice. The "Last Updated" date at the top of this document will reflect when the most recent change was made. The current version of this Privacy Policy is always accessible at https://pos5d.pro/privacy-policy.
Your continued use of the pos5d platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must close your account before the amendment takes effect.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint about how pos5d has handled your Personal Data, please contact us through the following channels:
pos5d will acknowledge all privacy-related complaints within 24 hours and aim to provide a substantive resolution within 10 business days. If you are not satisfied with the outcome, you may escalate to pos5d's compliance team, whose contact details are available from the support team upon request. Further escalation options via the dispute resolution body designated by pos5d's licensing authority are also available as a final step.
Our support team is available around the clock to answer questions about your data, help you exercise your rights, or walk you through our security measures.